Deaf, dumb and blind (by alaric)
The scene: I'm happily working away in London. Sarah is at home, and finds that the Internet connection is down. So she resets the wifi AP and the router and so on, but it doesn't get better. So she rings me.
I can't ping the router from afar, and a traceroute ends at an address that I don't think looks like the last hop before the ADSL link from memory, so I file a ticket with the ISP and get on with work.
But there's no reply to the ticket, so I ring, and sit in a queue, which eventually hangs me up.
So I google and find:
186k, Elite Internet, Mailbox Internet Services Go Bust?
Ah. Apparently my broadband ISP has become one with the Force. So Sarah can't get any work done at home, and I'll have to figure something out so that I can get some work done when I go home, and we'll need to join the queue for a MAC code to migrate to a new broadband provider, which we'll have to choose. And I doubt we'll get back any of the money - we paid a year in advance...
Bleargh...
Fri 16th Jan 2009 7:19 pm 
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By Matthew, Fri 16th Jan 2009 @ 7:41 pm
Read the comments, and do see http://www.thinkbroadband.com/news/3843-186k-users-cut-off-in-commercial-dispute.html - what Tiscali say might not be the whole truth...
By David McBride, Fri 16th Jan 2009 @ 8:34 pm
Judging from the comments on that article, which links to:
http://www.thinkbroadband.com/news/3843-186k-users-cut-off-in-commercial-dispute.html
.. it seems possible that the ISP is actually still solvent, but Tiscali -- who supply some of their upstream bandwidth -- are trying to pull a fast one.
If that's the case, it might be worth trying to summon the wrath of OFCOM. If not, Be Internet (LLU) or Zen (BT Wholesale) seem to be made of more decent folk.
By alaric, Sun 18th Jan 2009 @ 1:49 pm
(Sneaking online via McDonald's free wifi) - Still no word from Tiscali nor 186k! I'm going to try and ring 186k up again...